PRIVACY POLICY
Updated on October 9, 2024
This Privacy Policy of DAVOCI PROMOCIONS | EVENTS SL (trading as True Colours Events), describes how and why we may access, collect, store, use and/or share ("process") your personal information when you use our services ("Services"), including when:
• Please visit our website at https://truecoloursevents.com/ which links to this Privacy Policy
• Participate with us in other related activities, such as sales, marketing or events.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you express your interest in contracting our products and/or Services, when you participate in activities provided by the Services or, in any other way, when you contact us.
• Personal information provided. The personal information we collect depends on the context of your interactions with us and the Services or Products, and the products you purchase. The personal information we collect may include:
◦ Names
◦ Phone numbers
◦ Email addresses
◦ Identification number
• Contracted Football Products. To ensure the correct operation of some Football Products offered, we must obtain the data of each participant and provide it to us at the time of order confirmation or one (1) week before the event. Some clubs will not issue tickets without this information. The necessary data are NAME, LAST NAME, DNI NUMBER, DATE OF BIRTH. We may contact you to obtain all the information in order to provide you with the contracted service.
• Payment data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment card number and the security code associated with your payment card. All payment data is processed and stored by CaixaBank. You can find the link to their privacy policy(ies) here: https://www.caixabank.es/particular/general/privacy-policy.html
All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention purposes, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for the following main purposes:
• Provide and facilitate the provision of services to the user. We may process your information to provide you with the requested service.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, refunds, exchanges, etc. made through the website.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in line with your marketing preferences. You may unsubscribe from our marketing emails at any time.
• To save or protect a person's vital interest. We may process your information when it is necessary to save or protect a person's vital interest, for example, to prevent harm.
3. ON WHAT LEGAL BASIS DO WE BASE OUR PROCESSING OF YOUR DATA?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or perform our contractual obligations, to protect your rights, or to pursue our legitimate business interests.
The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on to process your personal information. Therefore, we may rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You may withdraw your consent at any time.
• Performance of a contract. We may process your personal data where we consider it necessary to perform our contractual obligations with you, including the provision of our Services or at your request prior to entering into a contract with you.
• Legitimate interests. We may process your information where we believe that it is reasonably necessary to pursue our legitimate business interests and those interests are not overridden by your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described above in order to: Send users information about special offers and discounts on our products and services
• Legal obligations. We may process your information where we consider it necessary to comply with our legal obligations, such as cooperating with a law enforcement agency or regulator, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
• Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We may share your data with third party vendors, service providers, contractors or agents ("third parties") who perform services for us or on our behalf and need access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They also will not share your personal information with any organisation other than us. They also agree to protect the data they hold on our behalf and to retain it for the period we tell them to.
The categories of third parties with whom we may share personal information are as follows:
• Order fulfillment service providers
We may also need to share your personal data in the following situations:
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. HOW LONG DO WE KEEP YOUR DATA?
We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
Your customers' data must be stored for up to 3 months after the event, to address potential claims or security concerns.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions (such as the EEA, UK and Switzerland), you have certain rights under applicable data protection laws. These include the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv) where applicable, to data portability, and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS POLICY?” section below. We will consider and act on any request in accordance with applicable data protection laws.
Opting out of promotional and marketing communications: You may opt out of our promotional and marketing communications at any time by clicking the unsubscribe link in any email we send you, or by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" section below. You will then be removed from our marketing lists. However, we may continue to communicate with you, for example, to send you service-related messages that are necessary to administer your order, respond to service requests, or for other non-marketing purposes.
7. CONTROLS FOR "DO-NOT-TRACK" FUNCTIONS
Most web browsers and some mobile operating systems and applications include a Do Not Track ("DNT") feature or setting you can activate to indicate that you prefer not to have data about your online browsing activities monitored and collected. At this time, no uniform technological standard has been finalized for recognizing and enforcing DNT signals. Therefore, we do not currently respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will inform you about that practice in a revised version of this Privacy Policy.
8. DO WE MAKE UPDATES TO THIS POLICY?
We may update this Privacy Policy from time to time. The updated version will be indicated by a "Revised" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.
9. HOW CAN YOU CONTACT US IN RELATION TO THIS POLICY?
If you have questions or comments about this policy, you may email us at info@truecoloursevents.com or contact us by mail at:
DAVOCI PROMOTIONS AND EVENTS SL
Carrer del Bruc, 39, L'Eixample
Barcelona, Catalonia 08007
Spain
Depending on the applicable law in your country, you may have the right to request access to the personal information we collect about you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent for us to process your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://truecoloursevents.com/
This Privacy Policy of DAVOCI PROMOCIONS | EVENTS SL (trading as True Colours Events), describes how and why we may access, collect, store, use and/or share ("process") your personal information when you use our services ("Services"), including when:
• Please visit our website at https://truecoloursevents.com/ which links to this Privacy Policy
• Participate with us in other related activities, such as sales, marketing or events.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you express your interest in contracting our products and/or Services, when you participate in activities provided by the Services or, in any other way, when you contact us.
• Personal information provided. The personal information we collect depends on the context of your interactions with us and the Services or Products, and the products you purchase. The personal information we collect may include:
◦ Names
◦ Phone numbers
◦ Email addresses
◦ Identification number
• Contracted Football Products. To ensure the correct operation of some Football Products offered, we must obtain the data of each participant and provide it to us at the time of order confirmation or one (1) week before the event. Some clubs will not issue tickets without this information. The necessary data are NAME, LAST NAME, DNI NUMBER, DATE OF BIRTH. We may contact you to obtain all the information in order to provide you with the contracted service.
• Payment data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment card number and the security code associated with your payment card. All payment data is processed and stored by CaixaBank. You can find the link to their privacy policy(ies) here: https://www.caixabank.es/particular/general/privacy-policy.html
All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention purposes, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for the following main purposes:
• Provide and facilitate the provision of services to the user. We may process your information to provide you with the requested service.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, refunds, exchanges, etc. made through the website.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in line with your marketing preferences. You may unsubscribe from our marketing emails at any time.
• To save or protect a person's vital interest. We may process your information when it is necessary to save or protect a person's vital interest, for example, to prevent harm.
3. ON WHAT LEGAL BASIS DO WE BASE OUR PROCESSING OF YOUR DATA?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or perform our contractual obligations, to protect your rights, or to pursue our legitimate business interests.
The General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on to process your personal information. Therefore, we may rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You may withdraw your consent at any time.
• Performance of a contract. We may process your personal data where we consider it necessary to perform our contractual obligations with you, including the provision of our Services or at your request prior to entering into a contract with you.
• Legitimate interests. We may process your information where we believe that it is reasonably necessary to pursue our legitimate business interests and those interests are not overridden by your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described above in order to: Send users information about special offers and discounts on our products and services
• Legal obligations. We may process your information where we consider it necessary to comply with our legal obligations, such as cooperating with a law enforcement agency or regulator, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
• Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We may share your data with third party vendors, service providers, contractors or agents ("third parties") who perform services for us or on our behalf and need access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do so. They also will not share your personal information with any organisation other than us. They also agree to protect the data they hold on our behalf and to retain it for the period we tell them to.
The categories of third parties with whom we may share personal information are as follows:
• Order fulfillment service providers
We may also need to share your personal data in the following situations:
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. HOW LONG DO WE KEEP YOUR DATA?
We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
Your customers' data must be stored for up to 3 months after the event, to address potential claims or security concerns.
When we no longer have an ongoing legitimate business need to process your personal information, we will either delete it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions (such as the EEA, UK and Switzerland), you have certain rights under applicable data protection laws. These include the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv) where applicable, to data portability, and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the “HOW CAN YOU CONTACT US ABOUT THIS POLICY?” section below. We will consider and act on any request in accordance with applicable data protection laws.
Opting out of promotional and marketing communications: You may opt out of our promotional and marketing communications at any time by clicking the unsubscribe link in any email we send you, or by contacting us using the details provided in the "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" section below. You will then be removed from our marketing lists. However, we may continue to communicate with you, for example, to send you service-related messages that are necessary to administer your order, respond to service requests, or for other non-marketing purposes.
7. CONTROLS FOR "DO-NOT-TRACK" FUNCTIONS
Most web browsers and some mobile operating systems and applications include a Do Not Track ("DNT") feature or setting you can activate to indicate that you prefer not to have data about your online browsing activities monitored and collected. At this time, no uniform technological standard has been finalized for recognizing and enforcing DNT signals. Therefore, we do not currently respond to browser DNT signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will inform you about that practice in a revised version of this Privacy Policy.
8. DO WE MAKE UPDATES TO THIS POLICY?
We may update this Privacy Policy from time to time. The updated version will be indicated by a "Revised" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.
9. HOW CAN YOU CONTACT US IN RELATION TO THIS POLICY?
If you have questions or comments about this policy, you may email us at info@truecoloursevents.com or contact us by mail at:
DAVOCI PROMOTIONS AND EVENTS SL
Carrer del Bruc, 39, L'Eixample
Barcelona, Catalonia 08007
Spain
Depending on the applicable law in your country, you may have the right to request access to the personal information we collect about you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent for us to process your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://truecoloursevents.com/
- Choosing a selection results in a full page refresh.